Relevant Experience
Design Intern, Nuance + Microsoft
Jan ‘23 – Present
• Designed 12 speech-enabled user experiences (UX), interactions, and voice UIs, and professionally presented those designs to stakeholders
• Aligned with 20+ product managers, speech scientists, engineers and developers on international teams to improve the usability of conversational experience interfaces
• Aligned with 20+ product managers, speech scientists, engineers and developers on international teams to improve the usability of conversational experience interfaces
Research Assistant, Daniels Faculty of Architecture, Landscape and Design
Sept ‘22 – Present
• Researched the energy efficiency of buildings in 2 different urban areas to develop design guidelines and principles for intelligent, sustainable solutions
• Implemented computational environmental building performance simulation tools and visual scripting in Python to create over 30,000 simulations
• Prototyped a user interface dashboard design in Figma within 3 months to communicate research findings to the public in an interactive manner
• Implemented computational environmental building performance simulation tools and visual scripting in Python to create over 30,000 simulations
• Prototyped a user interface dashboard design in Figma within 3 months to communicate research findings to the public in an interactive manner
Web Accessibility Assistant, University of Toronto – Information Technology
Sept ‘22 – Dec ‘22
• Audited over 250 webpages of in-development websites for adherence to the Web Content Accessibility Guidelines (WACG) 2.0 with a user-centred approach
• Identified 100+ accessibility issues in usability, information architecture, and responsive design for remediation with developers and content creators in an agile workflow with Jira
• Incorporated web content editing tools to apply UX design concepts and universal design principles to increase website accessibility by over 100%
• Identified 100+ accessibility issues in usability, information architecture, and responsive design for remediation with developers and content creators in an agile workflow with Jira
• Incorporated web content editing tools to apply UX design concepts and universal design principles to increase website accessibility by over 100%
Digital Workplace Support, Enterprise Applications and Solutions Integration
May ‘22 – Aug ‘22
• Conducted a systematic review of 1000 knowledge base articles using user analytics to improve the Microsoft 365 documentation framework
• Improved visibility of articles with metadata resulting in an increase of article views by 1000s
• Updated web content with accessible HTML and professional technical writing for the university’s 20,000 students and staff
• Improved visibility of articles with metadata resulting in an increase of article views by 1000s
• Updated web content with accessible HTML and professional technical writing for the university’s 20,000 students and staff
Teaching Assistant, Toronto Metropolitan University
Sept ‘19 – Apr ‘22
• Co-ordinated 10 design courses and taught design software and workflows (Adobe Photoshop, Adobe Illustrator), computer-aided drafting (AutoCAD) and 3D modelling (Rhino 3D)
• Managed the courses, provided instructional tutorial content design and evaluated 500 design assignment submissions to provide constructive critical feedback
• Managed the courses, provided instructional tutorial content design and evaluated 500 design assignment submissions to provide constructive critical feedback
Additional Experience
Assistant IT Help Desk Advisor, University of Toronto – Information Commons
Oct ‘21 – Dec ‘22
• Solved 500+ IT issues and diffused 50+ difficult situations with help desk clients using patient, empathetic communication and explanation of human-computer interaction
Graphic Designer, The iJournal
Oct ‘21 – Sep ‘22
• Designed 20 mockups of the journal cover and layout (Adobe Photoshop, Illustrator, and InDesign) and programmed the HTML version of the journal articles to accessibility standards
Designer, JMF Designs
Jun ‘20 – Aug ‘21
• Rendered 35 professional quality visualizations (Rhino3D, Photoshop, Illustrator, and InDesign) in a storyboard that convinced the client to accept the proposed design for a luxury hotel
Education
Master of Information, University of Toronto, User Experience Design + Data Science
Expect Jun ‘24
• Relevant courses: User Experience Design, Information Architecture, User Interface Design
• Publication: Political Memes: A Potential Avenue for Teaching Visual Literacy
• Publication: Political Memes: A Potential Avenue for Teaching Visual Literacy
Digital Art Production, Continuing Education at Toronto Metropolitan University
Aug ‘20
• Developed skills in visual communication, graphic, motion design, and storytelling
Bachelor of Interior Design, Toronto Metropolitan University, English Minor
Aug ‘20
Awards
UXperience Design Jam: Designing for Mental Health – 1st Place Winner
Nov ‘22
• A hackathon sponsored by the University of Waterloo and SunLife Financial
Yabu-Pushelburg Award for Innovation in Interior Design
Apr ‘20
Haworth Organic Workplace Award for Design
Apr ‘19
Anne Le Ber Travel Award, Funded Design Studies in Cortona, Italy
Aug ‘19
Skills
Design Tools
Figma, Sketch, InVisio, Principle, Adobe XD, Photoshop, Illustrator, InDesign, Premiere Pro, Lightroom, Blender, Rhino3D, AutoCAD, Revit
Programming
HTML/CSS, JavaScript, Python, R
Languages
Cantonese, basic Mandarin, basic Spanish, basic French
Collaboration
Miro, Jira, Confluence, Slack, Microsoft Teams